For our client in the aerospace industry, we are looking for motivated candidates for the following position in Hamburg-Fuhlsbüttel, Germany with immediate effect:

Customer Resolution Specialist (d/m/w) limited until 30.06.2026   Ref. 10329786

job description:

ATTENTION! This JR is limited until January 31, 2026, with an option for extension.

• Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
• Responsible and proactive management of the customer specific open order book
• Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
• Maintenance of customer records
• Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
• Maintenance and development of the customer service quality level
• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
• Support organisation in securing on-time material delivery to meet customer expectations
• Train and Support our customers in using our e-commerce platforms
• Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
• Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager

personal requirements:

• Proactive, customer oriented attitude and working style for internal stakeholders and customers
• Analytical skills
• Ability and willingness to work in a fast-paced environment
• Superior communication skills and Intercultural understanding

education / studies:

• Business Administration (at least a Bachelor's degree) or
• Supply Chain/Logistics (at least a Bachelor's degree)

professional experience:

• Scheduling/Material Procurement (at least 2 years)
• Customer Service (at least 2 years)
• Logistics (at least 2 years)

IT:

• SAP or at least in-depth application knowledge
• Google Workspace

knowledge:

• Shipping or aviation knowledge is an advantage

language skills:

• English (at least business fluent)
• German is a plus

our offer:

• Flexible working hours through a personal flexitime account
• Continuous personal support from your contact person
• Travel allowance (Germany ticket)
• Company pension plan
• Bonus payment through employee referrals