Field Service Engineer

The successful candidate will have the responsibility of delivering remote and on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

The responsibilities will include, but are not limited to, the following:

• Conduct on-site system installations and integration services.
• Support the Functional Test Solutions Engineering Team with system integration and support services.
• Assist the Sales organisation with Functional Test contract SOW development & pricing, and provide technical support for sales negotiations.
• Support the Services Portfolio teams with NPI planning for support readiness.
• Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver face-to-face customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Qualifications:

• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in German and English.
• Valid driver's license with clean driving record; ability to travel via car and air is essential.
• Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role.

Desired:

• Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
• Previous experience as a Field Service Engineer would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
• Good working knowledge of MS Windows OS and networking.
• Confidence in public speaking (training delivery, customer meetings).
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer experience.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.