We are looking for a talented Administrative Associate to join our team specializing in Service for our CDD SERVICE Department in Gross-Gerau, Hessen, Germany

In this role, you will make an impact in the following ways:

- Streamlining Processes: By gathering, compiling, and verifying information accurately, you’ll ensure that reports, presentations, and forms are precise and reliable, enhancing overall efficiency.
- Supporting Decision-Making: Your research and preparation of statistical reports will provide valuable insights, aiding in informed decision-making for the team or department.
- Enhancing Communication: By preparing correspondence, receiving visitors, and arranging conference calls, you’ll facilitate smooth and effective communication within the organization.
- Improving Data Management: Your assistance with data collection, entry, and report generation will help maintain organized and up-to-date records, crucial for departmental activities.
- Ensuring Prompt Responses: By addressing routine inquiries promptly and accurately, you’ll improve the responsiveness and reliability of the department’s interactions with internal and external stakeholders.
- Facilitating Financial Transactions: Preparing documentation for payments and responding to inquiries from accounts payable and payees will ensure smooth financial operations and vendor relationships.
- Maintaining Standards: Documenting and maintaining departmental policies and procedures will help uphold consistency and compliance within the department.
- Contributing to Projects: Participating in business improvement assignments and projects will allow you to contribute to the department’s growth and innovation efforts.

Qualifications

Education/ Experience:

- Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Responsibilities

To be successful in this role you will need the following:

- Strong Communication Skills: Effectively develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, including handling difficult customer interactions with professionalism.
- Organizational and Process Skills: Efficiently manage administrative tasks, follow up on open WIP status, and prepare customer offers, quotations, and invoices. Your ability to stay organized and maintain a cool head under pressure is crucial.
- Technical Proficiency: Skilled in MS Office, particularly Excel and Power BI, to assist the service team with administration, organization, invoicing, and customer interactions.
- Customer Focus and Accountability: Build strong customer relationships and deliver customer-centric solutions while holding yourself and others accountable to meet commitments and ensure high standards of service.